1. Overview
Chairguardco aims to handle returns, refunds and product-related concerns in a fair, consistent and transparent manner.
This policy applies to purchases made through www.chairguardco.com for delivery to France and other European destinations available at checkout.
It covers the statutory right of withdrawal, return procedures, refunds, damaged or defective goods, delivery delays and accepted payment methods. Nothing in this policy excludes or limits any mandatory rights available to consumers under applicable French or European Union law.
2. Right of Withdrawal — 14 Days
Consumers purchasing eligible goods online have the right to withdraw from their purchase within 14 calendar days of receiving the goods, without providing a reason.
For orders delivered in separate consignments, the withdrawal period generally begins on the day the consumer, or a third party designated by the consumer other than the carrier, receives the last item.
To exercise this right, please notify us within the applicable withdrawal period by emailing:
Email: monitor@chairguardco.com
Subject: Right of Withdrawal — Order Number
Please include your order number and a clear statement that you wish to withdraw from the purchase.
You may also use any withdrawal function made available on our website or another legally recognised method of notification.
You are not required to provide a reason for exercising your statutory right of withdrawal.
3. Return Conditions
After notifying us of your withdrawal, please send the goods to the return address below within 14 calendar days of communicating your decision.
European Returns Address: XXX
Please contact monitor@chairguardco.com before dispatching a return so that we can provide any relevant order details and return instructions.
Goods should be packed appropriately for transit. Customers may examine goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
If goods have been handled beyond what is necessary for such examination, the customer may be liable for any resulting diminished value where permitted by applicable law.
Opening the original packaging does not, by itself, remove a consumer’s statutory right of withdrawal.
The right of withdrawal is subject only to the exceptions recognised by applicable law.
4. Return Shipping Costs
For a standard change-of-mind return, the customer is responsible for the direct cost of returning the goods, provided that this obligation was communicated before the purchase and applicable law permits it.
If goods are defective, damaged, incorrect or otherwise fail to conform to the sales contract, return and other related costs will be handled in accordance with the applicable statutory requirements.
Where Chairguardco agrees to arrange or pay for a return, we will communicate the relevant arrangements by email.
5. Refunds for Withdrawn Orders
When a valid withdrawal is exercised, Chairguardco will reimburse the payments required by law, including the cost of the least expensive standard delivery option offered, where applicable.
Refunds will be made without undue delay and no later than 14 calendar days after we are informed of the consumer’s decision to withdraw.
For goods sold under a contract of sale, we may withhold the refund until the returned goods have been received or the customer has supplied evidence that the goods have been sent back, whichever occurs first, where permitted by law.
Any refund will normally be made using the original payment method unless the customer expressly agrees to another method that does not incur a fee.
The time required for the refunded amount to appear in the customer’s account may depend on the relevant card issuer, bank or payment service.
6. Damaged, Defective or Incorrect Goods
If an item arrives damaged, has a defect or differs from the item ordered, please contact monitor@chairguardco.com after receiving the parcel.
To help us assess the matter, please provide:
- Your order number.
- A description of the issue.
- Clear photographs showing the affected item.
- Photographs of the packaging, where relevant and available.
We will review the information provided and determine an appropriate resolution in accordance with the circumstances and applicable law.
Where the photographs provide sufficient evidence, we may arrange a refund or replacement without requiring the damaged item to be returned.
If further information or an inspection is reasonably necessary, we will explain the next steps. Any request to return goods and any associated costs will be handled in accordance with applicable law.
Consumers retain their statutory remedies for defective or non-conforming goods, including repair, replacement, a price reduction or a refund where the relevant legal conditions are met. The available remedy depends on the circumstances and the applicable rules.
7. Legal Conformity Rights
In addition to the 14-day right of withdrawal, consumers in France and other applicable European Union markets may have statutory rights where goods are defective or do not conform to the sales contract.
For consumer purchases covered by French law, the statutory legal guarantee of conformity generally applies for two years from delivery.
These statutory rights operate independently of our voluntary returns process. The expiry of the 14-day withdrawal period does not, by itself, remove a customer’s rights concerning defective or non-conforming goods.
Any assessment and remedy will be handled in accordance with the applicable legal requirements.
8. Delivery Delays, Lost Parcels and Refunds
For deliveries to France, the estimated delivery period is 5–12 business days, subject to the delivery information applicable to the order.
Shipments may be handled by DHL Priority, FedEx Priority, UPS Priority or another available service identified for the order.
Where tracking information is available, email notifications may be sent at key stages, including dispatch, arrival at a carrier facility and local delivery.
If your order exceeds the stated delivery estimate, please contact monitor@chairguardco.com with your order number and tracking reference, if available.
We will review the shipment information and, where appropriate, contact the relevant carrier to investigate.
Depending on the findings and the applicable circumstances, a suitable resolution may include a full refund or a replacement. Any statutory cancellation or reimbursement rights arising from delayed or failed delivery remain unaffected by the investigation.
9. Payment Methods and Refund Processing
Depending on the payment options displayed at checkout, Chairguardco accepts the following methods:
- Visa.
- Mastercard.
- American Express.
- Apple Pay.
- Google Pay.
- Other supported electronic wallets displayed at checkout.
The payment methods available for a particular order may vary by country, device and checkout configuration.
Where a refund is due, it will normally be returned to the original payment method. If that method is no longer available, please contact monitor@chairguardco.com so that we can review the appropriate process in accordance with applicable requirements.
Refund processing times may vary according to the relevant financial institution or payment service.
10. Exchanges and Replacements
If you would prefer a replacement rather than a refund for damaged, defective or incorrect goods, please explain your preference when contacting our customer service team.
Replacement requests will be assessed according to product availability, the circumstances of the order and applicable law.
Where a replacement is not appropriate or available, another legally required remedy may apply.
11. Orders Not Yet Dispatched
If you wish to cancel an order before dispatch, please contact monitor@chairguardco.com as soon as possible and include your order number.
We will review whether the order can be stopped before dispatch. If it has already been dispatched, the applicable withdrawal and return procedure may apply.
This section does not restrict any statutory cancellation rights available to the customer.
12. Online Withdrawal Procedure
Consumers may exercise their statutory withdrawal rights by email or another legally recognised method.
Where required by applicable French law, Chairguardco will provide an easily accessible online function that enables consumers to exercise their right of withdrawal directly through the website during the statutory period.
An acknowledgement of receipt will be provided where required by law.
13. Contact Information
For returns, refunds, replacements or questions about this policy, please contact:
Email: monitor@chairguardco.com
Please include your order number in all order-related enquiries to help us identify your purchase and review your request.
Chairguardco will assess requests individually and handle them in accordance with this policy and applicable French and European consumer protection law.