1. Overview
Chairguardco is committed to providing a clear and reliable payment experience for customers purchasing products through www.chairguardco.com.
This policy explains how payments are processed, which payment methods may be available and how payment-related personal information is handled in accordance with applicable French and European Union requirements.
2. Payment Processing
Payments made through our website are processed by Stripe, which provides payment processing services.
Stripe may conduct periodic assessments relating to payment activity and monitor transactions for unusual or potentially unauthorised activity as part of its payment processing services.
Customers can complete an eligible payment through the checkout options presented on our website. Creating or signing in to a separate Stripe account is not required for standard checkout payments, although a particular payment method may have its own requirements.
Payment requests are subject to the applicable payment method, issuer procedures and processing outcome. An order will be treated as paid once the payment has been successfully confirmed.
3. Billing Statement Descriptor
Payments made to Chairguardco will appear on the customer’s payment statement using the billing descriptor:
Chairguardco
Customers are encouraged to retain their order confirmation for reference when reviewing a payment associated with a purchase from our website.
4. Accepted Payment Methods
The payment methods available at checkout may include:
- Visa.
- Mastercard.
- American Express.
- Apple Pay.
- Google Pay.
- Other supported electronic wallets displayed at checkout.
Available methods may depend on the checkout configuration, the customer’s location and the requirements of the relevant payment provider or financial institution.
Customers should select an available payment method and follow the instructions displayed during checkout.
5. Payment Information and Personal Data
Chairguardco handles payment-related personal information in accordance with applicable French and European Union data protection requirements.
Payment processing may involve the information necessary to identify an order, confirm a payment, prevent unauthorised activity and manage payment-related enquiries.
Where Stripe processes payment information, the relevant information is handled in accordance with the applicable arrangements and privacy information provided by Stripe.
Chairguardco does not request customers to send full payment card details or card security codes by email.
For further information about the personal data collected through our website, the purposes of processing, data retention and applicable privacy rights, please refer to our Privacy Policy.
6. Cookies and Consent
Our website displays a cookie consent banner to explain the use of cookies and similar technologies.
Non-essential cookies will be used only after the customer has given consent by selecting the “Accept” option on our cookie banner. Where applicable, customers can review or change their cookie preferences through the available website controls.
Cookies necessary for website functions may be used where permitted by applicable law. Information about cookie categories, purposes and retention periods is provided through our cookie information and Privacy Policy.
7. Payment Monitoring and Unusual Activity
Payment activity may be subject to checks carried out by Stripe and other relevant payment participants in accordance with their applicable procedures.
If a payment requires further review or cannot be completed, the customer may be asked to follow additional instructions or use another available payment method.
Chairguardco may review relevant order and payment records when responding to payment enquiries or investigating activity associated with an order. Such processing will be carried out in accordance with applicable data protection and other legal requirements.
8. Payment Enquiries
If you have a question about a payment made through www.chairguardco.com, please contact us using the details below.
Brand: Chairguardco
Website: www.chairguardco.com
Email: monitor@chairguardco.com
We aim to respond to payment-related enquiries within 24–48 hours. Response times may vary depending on the nature of the enquiry and the information required to review it.
Please include your order number and a brief description of your enquiry. For your privacy, do not send full card numbers, card security codes or account passwords by email.
9. Policy Updates
Chairguardco may update this policy when changes to payment arrangements, website functions or applicable legal requirements make an update necessary.
The latest version will be published on www.chairguardco.com with its revision date.
Thank you for choosing Chairguardco.