1. Introduction
Chairguardco respects the privacy of visitors and customers who use www.chairguardco.com. This Privacy Policy explains how personal information is collected, used, stored, disclosed and managed when you visit our website, contact our customer service team or place an order.
We process personal information in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the French Data Protection Act (Loi Informatique et Libertés), and other applicable data protection legislation.
By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by law, we will request it separately. Your use of the website does not, by itself, constitute consent to processing that requires your explicit agreement.
2. Data Controller
For the purposes of this Privacy Policy, Chairguardco is identified as the brand responsible for operating the website and managing the personal information described below.
Brand Name: Chairguardco
Website: https://www.chairguardco.com
Email: monitor@chairguardco.com
For privacy-related questions, requests or complaints, please contact monitor@chairguardco.com.
The legal person or business entity that determines the purposes and means of processing personal information is the data controller under the GDPR. The website’s published legal information should identify that entity accurately.
3. Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
3.1 Information You Provide
When you place an order, contact us or submit information through our website, we may collect:
- Full name.
- Billing address and delivery address.
- Email address and telephone number, where provided.
- Order details, purchased items and transaction references.
- Messages and correspondence sent to our customer service team.
- Information you voluntarily provide when making an enquiry or requesting assistance.
We request information relevant to the purpose for which it is collected.
3.2 Order and Transaction Information
When an order is placed, we may process information concerning the items purchased, order value, payment status, order reference, billing details and related transaction records.
Payment card details are handled through Stripe’s payment services as described in Section 5. We do not intentionally request that customers send full payment card details or card security codes by email.
3.3 Website Usage Information
When you visit our website, certain information may be collected automatically, depending on your browser settings and the technologies in use. This may include:
- IP address.
- Browser type and version.
- Device and operating system information.
- Pages visited and approximate visit times.
- Website interaction records.
- Cookie identifiers and preferences, where applicable.
Information that is not necessary for the operation of the website will only be collected or accessed in accordance with applicable legal requirements, including consent requirements where applicable.
4. Purposes and Legal Grounds for Processing
We process personal information only for defined purposes and where an applicable legal ground permits the processing.
| Purpose | Legal ground |
|---|---|
| Receiving and processing orders | Performance of a contract or steps requested before entering into a contract |
| Arranging payment and maintaining transaction records | Contractual necessity and applicable legal obligations |
| Responding to enquiries | Legitimate interests or steps requested by the individual, depending on the enquiry |
| Managing returns and order-related requests | Contractual necessity and applicable legal obligations |
| Maintaining accounting records | Compliance with legal obligations |
| Maintaining website functionality and addressing technical errors | Legitimate interests, where applicable |
| Sending optional promotional communications | Consent or another lawful ground where permitted by applicable law |
| Managing website cookies and similar technologies | Consent or another applicable legal ground, depending on the technology |
| Establishing, exercising or defending legal claims | Legitimate interests or applicable legal obligations |
Where processing relies on legitimate interests, we consider the relevant interests and the rights and freedoms of the individuals concerned.
Where consent is the legal ground, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. Payment Processing Through Stripe
Chairguardco uses Stripe to process payments for purchases made through our website.
When you proceed to payment, relevant information may be transmitted to Stripe, including your name, email address, billing information, transaction amount, currency, order reference and payment-related information required to process the transaction.
Payment card information is submitted through Stripe’s payment services. Stripe processes payment information in accordance with its applicable terms, privacy documentation and legal obligations.
Stripe may process personal information in different capacities depending on the service and activity involved. It may act as a processor on behalf of Chairguardco for certain activities and as an independent controller for other activities, such as processing undertaken for its own legal, regulatory or service-related purposes.
Stripe may use relevant information to:
- Process and confirm payments.
- Maintain transaction records.
- Meet applicable legal and regulatory obligations.
- Assess transactions and identify potentially unauthorised activity.
- Resolve payment-related enquiries.
The personal information processed by Stripe is subject to Stripe’s applicable privacy terms. Further information is available in the Stripe Privacy Policy.
Chairguardco receives the transaction information necessary to manage orders, confirm payment status, maintain records and provide customer service. We do not intentionally collect or retain complete payment card numbers or card security codes in our ordinary order records.
6. Disclosure of Personal Information
We may disclose relevant personal information to the following categories of recipients where necessary and lawful:
Payment service provider: Stripe, for payment processing and related transaction activities.
Website and hosting providers: Providers supporting website hosting, maintenance, email delivery and website operations.
Delivery and fulfilment providers: Relevant providers where personal information is required to prepare, dispatch or deliver an order.
Professional advisers: Accountants, legal advisers and other professional service providers where reasonably necessary.
Public authorities: Competent authorities, courts or regulators where disclosure is required by law or necessary for the establishment, exercise or defence of legal claims.
We limit disclosures to information relevant to the applicable purpose. Recipients may process personal information under their own legal responsibilities and applicable contractual arrangements.
We do not sell personal information as a commercial activity.
7. International Transfers of Personal Information
Some service providers may process personal information outside France or the European Economic Area (EEA).
Where personal information is transferred to a country that does not benefit from an applicable adequacy decision, the transfer will be subject to an appropriate safeguard under applicable data protection law, such as Standard Contractual Clauses, where required.
Additional measures will be considered where necessary to provide a level of protection consistent with applicable legal requirements.
Information about relevant international processing may be obtained by contacting monitor@chairguardco.com.
8. Data Retention Periods
Chairguardco retains personal information only for as long as necessary for the relevant purpose, subject to applicable legal retention requirements and the need to establish, exercise or defend legal claims.
The following periods describe our intended retention schedule.
8.1 Order and Customer Records
Information required to manage an active order or customer relationship is retained for the period necessary to fulfil the order, respond to related enquiries and manage applicable after-sales matters.
When no longer required for routine use, selected records may be transferred to restricted archival storage where necessary to meet legal obligations or establish, exercise or defend legal claims.
8.2 Accounting and Invoicing Records
Accounting records and supporting documents subject to the French statutory retention requirement are retained for 10 years, in accordance with applicable French commercial law.
This period applies to the relevant accounting documents and does not mean that every item of personal information is retained for ten years.
8.3 Customer Service Correspondence
Customer service correspondence is retained for the period necessary to handle the enquiry and maintain relevant follow-up records. Where the correspondence must be retained for a legal obligation or a potential claim, the relevant information may be kept in restricted archives for the applicable period.
8.4 Marketing Information
Where customer information is used for direct marketing, the intended retention period is limited to the duration of the customer relationship and, where applicable, up to three years after the end of that relationship.
Information about individuals who have not purchased from us may be retained for up to three years from collection or the last contact initiated by the individual, subject to the applicable legal ground and any withdrawal of consent or objection.
Where marketing consent is required, we will stop the relevant activity following withdrawal of consent.
8.5 Website Logs and Cookies
Website logs are retained for the period necessary for website operation, fault investigation and relevant legal purposes.
Cookie and similar technology retention periods depend on their purpose and applicable requirements. Consent-based technologies are managed according to the choices made by visitors and the relevant retention settings.
8.6 Payment Records
Transaction information is retained for order administration, accounting, reconciliation and applicable legal requirements. Records subject to statutory accounting retention are retained for the applicable ten-year period. Other payment-related information is retained only for the period justified by its purpose.
When a retention period expires, information will be deleted or anonymised where appropriate, unless a lawful reason requires further restricted retention.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and, where enabled, provide additional functionality.
Depending on the technology used, cookies may be categorised as follows:
- Essential cookies: Required for functions such as shopping basket operation, checkout and remembering relevant session information.
- Preference cookies: Used to remember selected settings.
- Analytics cookies: Used to understand website usage where applicable consent or another lawful basis is in place.
- Third-party cookies: May be placed by service providers, including Stripe, where relevant to payment functions or other services.
Where consent is required, non-essential cookies will not be activated before the required consent is obtained. You may change or withdraw your preferences through the website’s cookie settings, where available.
You can also manage cookies through your browser settings. Disabling certain cookies may affect some website functions.
10. Data Protection and Confidentiality
Chairguardco applies organisational and technical measures appropriate to the nature of the personal information processed and the risks involved.
These measures may include restricting access to authorised personnel, maintaining appropriate account permissions, using service providers subject to relevant contractual arrangements and reviewing data-handling procedures.
No method of electronic transmission or storage is entirely free from risk. Where a personal data breach occurs, we will assess the circumstances and take the actions required by applicable law, including notifying the relevant supervisory authority or affected individuals where legally required.
11. Your Data Protection Rights
Subject to the conditions and exceptions set out in applicable law, individuals may have the right to:
- Access: Request access to personal information concerning them.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion where the legal conditions are met.
- Restriction: Request restriction of certain processing activities.
- Objection: Object to processing based on legitimate interests, including direct marketing.
- Data portability: Receive certain information in a structured, commonly used and machine-readable format where the legal conditions are met.
- Withdraw consent: Withdraw consent where processing relies on consent.
- Lodge a complaint: Submit a complaint to the competent data protection supervisory authority.
To exercise a right, contact monitor@chairguardco.com. We may request proportionate information to verify your identity before responding.
Requests will be handled within the time limits prescribed by applicable law. Certain information may need to be retained where a legal obligation applies or where retention is necessary to establish, exercise or defend legal claims.
12. Marketing Communications
Where permitted by applicable law, Chairguardco may send information about products or services to individuals who have requested such communications or where another lawful basis applies.
Where prior consent is required, promotional communications will only be sent after consent has been obtained.
You may unsubscribe by using the relevant link in a marketing email or by contacting monitor@chairguardco.com.
Unsubscribing from promotional communications does not prevent us from sending essential messages concerning an existing order or a request you have submitted.
13. Children’s Personal Information
Our website is intended for general household purchases and is not directed specifically at children.
We do not knowingly seek to collect personal information from children where such collection would be contrary to applicable law. If we become aware that personal information has been collected unlawfully, we will assess the circumstances and take appropriate action in accordance with applicable requirements.
14. Third-Party Websites
Our website may contain links to external websites or service providers. Those websites operate under their own privacy notices and practices.
Chairguardco is not responsible for the personal information practices of independent websites. We encourage visitors to read the relevant privacy information before providing personal information to an external service.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our processing activities, services or applicable legal requirements change.
The revised version will be published on this page with an updated revision date. Where a change requires specific notification or consent under applicable law, we will take the required steps.