1. Introduction
Chairguardco aims to provide clear information about order processing, dispatch arrangements, delivery estimates and shipment tracking for purchases made through www.chairguardco.com.
This Shipping Policy applies to orders placed through our website for delivery to the destinations available at checkout. Please review the delivery information provided during the ordering process before completing your purchase.
2. Shipping Origin
Dispatch Address: XXX
Orders are prepared and dispatched in accordance with the applicable order details and fulfilment arrangements.
3. Delivery Destinations
Chairguardco serves customers in France and other European destinations available at checkout.
Delivery availability may vary according to the destination. The available delivery options and applicable charges will be displayed during the ordering process.
4. Order Processing and Dispatch
Orders are processed after the order details and payment status have been confirmed.
The time required to prepare an order may vary depending on product availability, order volume and other relevant operational circumstances. Where a specific processing period applies, the relevant information will be provided on the website or in the order correspondence.
Once an order has been dispatched, we will send a notification to the email address provided at checkout, where applicable.
Customers should ensure that their contact details and delivery address are accurate when placing an order.
5. Delivery Services
Depending on the destination and the arrangements available for the order, shipments may be handled through services such as:
- DHL Priority services.
- FedEx Priority services.
- UPS Priority services.
The carrier and delivery service applicable to an order may vary according to the destination and shipment arrangements.
6. Estimated Delivery Time
For deliveries to France, the estimated delivery period is 5–12 business days.
The applicable estimate and its starting point will be communicated through the website, checkout information or order correspondence.
Delivery estimates are provided to help customers plan for their orders. Actual delivery times may vary due to public holidays, severe weather, carrier delays, address issues or other circumstances affecting transportation.
Where a delay becomes apparent, we will review the available information and take appropriate steps in accordance with the order terms and applicable law.
7. Shipment Tracking and Email Notifications
We use the email address supplied at checkout to send relevant shipment notifications when tracking information is available.
Notifications may be sent at key stages of the delivery process, including:
- Order dispatch.
- Arrival at a carrier facility or other relevant logistics point.
- Progress towards local delivery.
- Local delivery or other significant tracking events, where available.
The timing and availability of individual tracking updates depend on the information supplied by the relevant carrier.
Please check your inbox and spam or junk folder if you cannot locate a tracking notification.
If you have not received tracking information or your tracking status has not changed for an extended period, please contact monitor@chairguardco.com with your order number.
8. Delayed, Lost or Undelivered Shipments
If your order exceeds the stated delivery estimate, please contact us at monitor@chairguardco.com.
Please include your order number and tracking reference, if available, so that we can review the shipment details.
Where appropriate, we will open an enquiry with the relevant carrier to investigate the delay, loss or delivery status.
Following an assessment of the circumstances and the information obtained, an appropriate resolution may include:
- Dispatching a replacement order.
- Providing a full refund where appropriate.
- Taking other steps required by the applicable order terms or law.
Where applicable consumer law provides a right to cancel an order or obtain reimbursement because of delayed or failed delivery, those rights remain unaffected by the carrier investigation process.
9. Incorrect Delivery Information
Customers are responsible for providing accurate delivery details when placing an order.
If you notice an error in your delivery address, please contact monitor@chairguardco.com as soon as possible.
We will review whether a change can be made, taking into account the stage of order processing and any relevant carrier restrictions.
Where delivery is affected by inaccurate or incomplete information supplied by the customer, we will review the circumstances and handle the matter in accordance with applicable law. This provision does not remove any mandatory rights available to the customer.
10. Parcels Damaged During Delivery
If your parcel arrives with visible damage, or if an item appears damaged upon receipt, please contact monitor@chairguardco.com.
To help us assess the matter, please provide:
- Your order number.
- A description of the issue.
- Photographs of the affected item.
- Photographs of the outer packaging, where relevant and available.
We will review the information and explain the appropriate next steps. Depending on the circumstances, this may include a replacement or refund without requiring the item to be returned, where appropriate.
Nothing in this section limits any statutory remedies available for damaged, defective or non-conforming goods.
11. Responsibility for Goods During Delivery
For consumer purchases covered by applicable European Union consumer law, the risk of loss of or damage to goods remains with Chairguardco until the customer, or a third party designated by the customer other than the carrier, physically takes possession of the goods.
The risk may transfer earlier only where the customer independently commissions a carrier not offered by Chairguardco and the relevant legal conditions are met.
The handover of a parcel to a carrier does not, by itself, transfer the risk of loss or damage to the customer.
12. Delivery Confirmation
Carrier tracking information may indicate that a parcel has been delivered. If you have not received your order despite a delivery notification, please contact monitor@chairguardco.com and provide your order number and tracking reference.
We will review the available delivery information and, where appropriate, contact the carrier to investigate.
Any assessment of a delivery issue will take account of the circumstances and the applicable legal requirements.
13. Contact Information
For questions about dispatch, delivery estimates, tracking updates, delayed shipments or damaged parcels, please contact:
Brand: Chairguardco
Website: https://www.chairguardco.com
Email: monitor@chairguardco.com
Please include your order number in delivery-related enquiries so that we can identify the relevant shipment.
Thank you for shopping with Chairguardco.